JKN Electrical Limited Privacy Policy

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This privacy policy ("Policy") sets out how JKN Electrical Limited ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.

 

This Policy complies with the EU User Consent Policy and outlines how we aim to achieve this and includes the information collected when you use our website (jknelectrical.com) or you make enquiries via our website.

 

By using our website, you, therefore, consent to the collection and use of your personal information by us as detailed in this Policy.
 

The Definition of 'Personal Data'

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Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our website www.jknelectrical.com

 

By providing your personal data, you agree that we can use your personal data in accordance with this Privacy Policy.

 

Ensure you understand this Privacy Policy in its entirety by taking your time to read it.

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Who We Are

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JKN Electrical is an electrical company based in Hertfordshire, incorporated in England and Wales with the company registration number: 12686670

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How We Collect Information

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We collect information from you when:

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• You fill out a form

• You make contact with us 

• You browse our website

• You leave feedback or a review

• You opt-in to marketing materials

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The Information That We Collect

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Whether you fill out a form on our website or make contact with us in another way, such as by calling, we may collect any of the following information to ensure a quality service:

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• Your name 

• Your address

• Your telephone or mobile number

• Your email address

• Your company

• Data from any messages, comments & feedback you submit to us

• Your marketing preferences 

• Other information relevant to customer surveys and/or offers

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On top of this, we collect device information through 'cookies'; see the section of this policy labelled 'What Information Do Cookies Collect?'.

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What We Do With The Information That We Collect

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We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

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• Internal record keeping

• Sending you service emails (estimates, booking confirmation, feedback and service reminders)

• Improvement of our products and services

• Sending marketing communications, provided that you have given your consent beforehand

• Customisation of the website according to your interests

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Your Legal Rights

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Under the Data Protection Act 2018, you have the following rights:

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• Your right of access – You have the right to ask us for copies of your personal information.

• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Disclosure of Your Personal Data

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We may have to share your personal data with the parties set out below:

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• Sub-contractors.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this policy.

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We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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Parties Collecting, Receiving, or Using Your Personal Data

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This section outlines the parties involved in the collection, receipt, or use of end users' personal data resulting from our general business operations as well as the utilisation of Google Ads. The following parties are involved:

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• JKN Electrical - As the owner or operator of the website or application utilising Google Ads, we collect, receive, and use end users' personal data as described in this privacy policy.

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• Google - Google, as the provider of the Google Ads service, collects, receives, and uses end users' personal data in accordance with its own privacy policy (https://policies.google.com/technologies/ads?hl=en-US). We encourage you to review Google's privacy policy for more information on how they handle personal data.

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• Third-Party Service Providers - We may engage third-party service providers, such as analytics platforms, advertising agencies, or marketing partners, who may collect, receive, or use end users' personal data on our behalf as part of managing and optimising our Google Ads campaigns. These third-party service providers are required to handle personal data in accordance with applicable privacy laws and our instructions.​

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How & Where We Store Your Data

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All information collected from users of the website is owned solely by JKN Electrical.

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We only keep your personal data for as long as we have your permission to keep it, in order to use it as described in this Privacy Policy.

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Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

What Are 'Cookies'?

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A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

What Information Do Cookies Collect?

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Cookies can collect information such as:

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• Device type (e.g. mobile, computer, laptop, tablet)

• Operating system

• IP address

• Browser information (e.g., type, language, and history)

• Access times

• Settings

• Referring website addresses

• Other data about your device to provide the services as otherwise described in this policy

• Location information (we may receive your generic location, such as city or neighbourhood)

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The information will be used internally for website traffic and performance analysis. However, we assume no responsibility for the security of this information.

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This information helps us learn about the geographical distribution of our website visitors, and the technology they use to access our site so that we can improve your browsing experience. This information is never connected with the personal information you supply to us (even if you become a customer).

 

How We Use Cookies

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We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://policies.google.com/privacy 

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The cookies we collect may be used for:

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• Essential website functionality

• Enhancing the website performance

• Website traffic analysis

• Logging users’ actions

• User identification

• Behavioural advertising

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How To Control Your Cookies

 

You can block or restrict the use of cookies through your browser settings. For more information on cookies, their use and blocking them you may want to visit www.aboutcookies.org.uk. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

 

Google Ads

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Your data may be used for personalisation of ads and cookies may be used for personalised and non-personalised advertising.

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Google may use your personal data if you consent as shown here.

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Links to other websites

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Our website may contain links to third-party websites, plugins or applications of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Controlling Your Personal Information

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You may choose to restrict or control the collection or use of your personal information in the following ways:

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• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes (if there is no box, you will not be marketed to by default)

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@jknelectrical.com

• You own the right to request a copy of the information we hold about you and have any inaccuracies corrected by writing to or emailing us at info@jknelectrical.com

• You own the right to withdraw consent to JKN Electrical Limited from using your personal data at any given time, and request that we delete it. We do not keep your personal data for any longer than is necessary.

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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

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Changes To This Statement

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We may change this Policy from time to time by updating this page. You should check this page periodically to ensure that you are satisfied with any changes. This Policy is effective from the 27th of June 2023.

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Contact Information

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You may request details of personal information which we hold about you under the applicable Data Protection regulations. If you would like a copy of the information held on you please do so at any time by emailing us at info@jknelectrical.com. 

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If you have a question or request with regard to the information we collect, please email info@jknelectrical.com.